SimplyEOR is seeking a skilled Account Manager to join our team, dedicated to delivering outstanding customer service and maintaining fruitful relationships with our clients. In this role, you’ll act as the primary contact for a specific client portfolio, requiring a confident, engaging, and solution-oriented approach.
Your responsibilities will include coordinating clients’ global payroll services, ensuring precision, timeliness, and exceptional service delivery. You’ll interact with organisations of various sizes and engage with high-level contacts regularly, necessitating strong rapport-building and credibility across different levels. Additionally, you will proactively identify and pursue further business opportunities with existing clients, enhancing and expanding our services within their operations. This remote position reports directly to the Global Payroll Director and demands a commitment to meeting all client needs effectively.
Skills and Qualifications
- Demonstrable customer service experience.
- English language, with any additional languages an advantage.
- Basic Microsoft Office and computer literacy skills.
- Strong organisational skills.
Responsibilities
- Build, manage and maintain relationships with your allocated client base, acting as the sole point of contact for all communication.
- Organise daily work schedules and follow up with your clients and our in-country teams, ensuring the payroll process is progressing in a timely way, and providing an accurate and informative payroll service to your clients.
- Ensure all queries are dealt with appropriately and in a timely manner and provide professional and efficient responses to all clients, maintaining our position as a top EOR provider.
- Communicate and collaborate effectively with colleagues across multiple departments, and in-country teams, to deliver your overall service. This includes liaising with the Global Payments Department to ensure timely transfer of client funds, and assisting other members of the team with workload as required to uphold our standard of service.
- Proactively engage with customers to ensure all obligations are met.
- Actively seek and identify additional business opportunities with your clients.
- Promote our services and the benefits of SimplyEOR to drive additional business.
- Prepare professional and accurate proposals, service agreements, and other documentation as required by your clients.
- Manage and implement payroll services for your client base as and when required.
- Execute sufficient handovers to colleagues as appropriate and where applicable.
- Represent our values and provide internal feedback on how SimplyEOR can better serve our customers.
- Ensure all sensitive data is handled as per internal processes, dictated by GDPR legislation.