SimplyEOR is on the lookout for a dedicated Implementation Specialist with a client-centric approach to manage the onboarding of new clients and their services. This role demands a candidate with a proven track record in delivering top-notch customer service.
As the initial point of contact for new clients post-sale, you must exhibit confidence, approachability, and professionalism. You will oversee the global implementation process for clients, ensuring a seamless, prompt, and accurate service that fulfills all their requirements. The role involves regular interaction with organizations of varying sizes and daily communication with senior-level contacts. Thus, it’s crucial that candidates are adept at establishing rapport with individuals at all seniority levels and can communicate persuasively and credibly. A key part of the role is also to identify and capitalise on additional business opportunities with clients, enhancing and extending the scope of our services with them. This remote position requires reporting to the Global Payroll Director, calling for a commitment to maintaining strong client relationships and broadening our service engagement.
Skills and Qualifications
- Demonstrable customer service experience.
- English language, with any additional languages an advantage.
- Basic Microsoft Office and computer literacy skills.
- Strong organisational skills.
Responsibilities
- Build, manage and maintain new and ongoing relationships with your allocated client base, acting as the first point of contact for all communication.
- Organise daily work schedules and follow up with your clients and our in-country teams, ensuring the implementation process is progressing timely, and providing an accurate and informative service to your clients.
- Ensure all queries are dealt with appropriately and in a timely manner and provide professional and efficient responses to all clients, maintaining our position as a top EOR provider.
- Communicate and collaborate effectively with your colleagues across multiple departments and with in-country teams to deliver an exceptional overall service. Liaise with the Global Payments Department to ensure timely transfer of client funds, and assist other members of the team where required to uphold our standard of service.
- Proactively seek and engage with customers to ensure all obligations are met.
- Actively seek and identify additional business opportunities with your clients. Promote our services and the benefits of SimplyEOR to drive additional business.
- Prepare professional and accurate proposals, service agreements, and other documentation as required by your clients.
- Ensure appropriate company procedure is followed when managing and implementing services for your client base.
- Execute sufficient handovers to colleagues as appropriate and where applicable.
- Represent the company’s values and provide internal feedback on how SimplyEOR can better serve our customers.
- Ensure all sensitive data is handled as per internal processes, dictated by GDPR legislation.